Last updated: May 16, 2026
Your trust matters to us. This policy explains what information we collect, why we collect it, and how it's used — so you can shop with confidence.
NerivaBeauty operates this store and is powered by Shopify. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Depending on how you interact with us, we may collect:
Contact details — Name, billing and shipping address, phone number, and email address.
Financial information — Credit or debit card numbers, payment account details, transaction history, and payment confirmation.
Account information — Username, password, security questions, and your preferences and settings.
Transaction information — Items you view, add to cart or wishlist, purchase, return, exchange, or cancel — and your order history.
Communications — Any information you share when contacting us, including customer support enquiries.
Device information — Browser type, IP address, device identifiers, and network connection details.
Usage information — How and when you interact with or navigate our store and services.
Directly from you — When you create an account, browse or shop with us, or contact us.
Automatically through our services — Via your device when you use our store, including through cookies and similar tracking technologies.
From our service providers — When we engage third parties to support our technology and operations.
From partners or other third parties — Where permitted by law and relevant to providing our services.
HOW WE USE YOUR INFORMATION
To provide and improve our services — Processing payments, fulfilling orders, managing your account, arranging shipping, handling returns and exchanges, sending account notifications, and personalising your shopping experience.
Marketing and advertising — Sending promotional emails and showing you relevant advertisements based on your activity. You can opt out of marketing emails at any time using the unsubscribe link in any email we send.
Security and fraud prevention — Authenticating your account, securing payments, and detecting or investigating potentially fraudulent or unlawful activity.
Communicating with you — Providing customer support and responding to enquiries.
Legal obligations — Complying with applicable law and enforcing our terms and policies.
WHO WE SHARE YOUR INFORMATION WITH
Service providers — Shopify and other vendors who support our operations, including payment processing, data analytics, customer support, fulfilment, and shipping.
Business and marketing partners — To deliver marketing services and personalised advertising. Depending on where you live, you may have a right to opt out of targeted advertising.
At your direction — When you request or consent to sharing, for example to ship a product or through social media integrations.
Within our corporate group — With our affiliates where relevant to providing our services.
Legal and business transfers — To comply with legal obligations, enforce our terms, or in connection with a business transaction such as a merger.
OUR RELATIONSHIP WITH SHOPIFY
Our store is hosted by Shopify, which collects and processes personal information about your access to and use of our services. Information you submit may be shared with Shopify and with third parties located in countries other than where you reside.
To understand how Shopify uses your data and to exercise your rights, visit the Shopify Consumer Privacy Policy at shopify.com/legal/privacy or the Shopify Privacy Portal at privacy.shopify.com/en.
Our store may include links to third-party websites. We are not responsible for their privacy practices or content and recommend reviewing their terms before sharing any personal information.
Our services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with their personal information, please contact us at support@nerivabeauty.com and we will delete it promptly.
We take reasonable steps to protect your personal information, but no system is completely secure. We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve any disputes.
Depending on where you live, you may have the right to:
— Access the personal information we hold about you
— Request that we delete your personal information
— Request that we correct inaccurate personal information
— Receive a copy of your personal information (portability)
— Opt out of the sale or sharing of your data for targeted advertising
— Opt out of promotional emails at any time via the unsubscribe link
If you reside in the UK or EEA, you may also have the right to object to or restrict certain processing, and to withdraw consent where we rely on it.
To exercise any of these rights, contact us at support@nerivabeauty.com. We will never discriminate against you for exercising your rights.
If you have concerns about how we handle your personal information, please contact us at support@nerivabeauty.com. You may also have the right to lodge a complaint with your local data protection authority.
Your personal information may be transferred to or processed in countries other than where you live. Where we transfer data out of the EEA or UK, we rely on recognised transfer mechanisms such as Standard Contractual Clauses.
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page.
